Client terms

These terms apply to every visit booked with Spare Hours, a service of Restore Group, LLC. By booking a visit, you agree to them.

1. Our services

Spare Hours is a household reset service. During a visit, our team member may:

• Fold and put away laundry that is already clean and dry
• Reset kids' rooms, playrooms and nurseries: put away toys, clothing and supplies, and tidy shelves and bins
• Reset bedrooms, closets and living areas: pick up clothes, shoes, blankets and everyday items and put them back where they belong
• Make beds with fresh sheets, open and put away packages, and sort outgrown clothes

We reset, we don't reorganize. We put things back where they already live. We don't design new storage systems, shop for containers, or decide what to keep or toss.

We do not:

• Wash, dry or iron laundry, or operate your washer or dryer
• Wash or sanitize dishes, bottles or breast pump parts
• Clean, or use any cleaning products, including yours
• Work in kitchens, bathrooms or garages, or sort paperwork
• Provide childcare, babysitting, feeding or diapering, or supervise children
• Lift or move furniture or items over 30 lb, climb ladders, or work above shoulder height on a step stool
• Handle cash, jewelry, medications, firearms, or important documents

If you ask for something outside this list, our team member will politely decline.

2. An adult must be home, and the home must be safe

An adult (18 or older) must be home for the entire visit. We do not enter or work in an empty home. If no adult is present when we arrive, or an adult leaves during the visit, the visit ends and the $60 deposit is kept (Section 4).

You agree to:

• Tell us about pets when booking, and keep pets that may be aggressive or anxious secured during the visit
• Tell us about fragile, valuable or off-limits items and rooms
• Give us clear parking and gate or building access instructions
• Keep the work area reasonably safe: no hazards like exposed wiring, pests, or unsafe flooring

Our team member may end a visit at any time if they feel unsafe or are treated with harassment or disrespect. If that happens, the visit is billed for the time already worked.

3. Booking, pricing and payment

• You can book any day, any time, at the same price. Overnight visits (9pm to 6am) are 3 hours minimum.
• A $60 deposit is due when you book and is applied to your visit. The balance is due when the visit ends.
• Visits end at the booked time. We can extend in 30-minute blocks if our schedule allows.
• Prices may change; the price shown when you book is the price you pay.

4. Cancellations and rescheduling

• 24 hours or more before your visit: cancel or reschedule for free; your $60 deposit is refunded.
• Less than 24 hours before, or no adult home when we arrive: we keep the $60 deposit. Nothing else is charged.
• If we're running late: we'll message you. If we arrive more than 30 minutes late, you can reschedule for free or keep the visit for its full booked length.
• If we need to cancel: we'll tell you as soon as possible and refund your deposit in full, or rebook you, your choice.

5. Your belongings and damage claims

Spare Hours is licensed, bonded and insured. We handle your belongings with care, and if something is damaged because of our mistake, we'll make it right.

• Report any damage or missing item to info@spare-hours.com within 48 hours of your visit, with photos if you can.
• We'll review the claim and, if we're responsible, repair or replace the item or pay its fair current value.
• We are not responsible for normal wear, items already damaged or fragile, items we were not told were valuable, or damage from following your instructions.
• Please put away cash, jewelry, medications, firearms and important documents before your visit.

6. Privacy, photos and other terms

• Privacy: We keep your address, access details and anything we see in your home private, and use your information only to provide and improve our service.
• Photos and recording: We may take before-and-after photos of the work area only, never of people, for quality checks. We will never post them publicly without your written permission. If our team ever uses a body camera, we will ask your permission before the visit.
• Hiring our team: Please don't hire our team members directly for similar work while they work for us, or for 12 months after.
• Changes: We may update these terms. The version in place when you book applies to that visit.
• Governing law: These terms are governed by California law.

Contact

Spare Hours (Restore Group, LLC)
9245 Laguna Springs Dr, Ste 200 #269, Elk Grove, CA 95758
info@spare-hours.com